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Account Questions
By email, from your Sprint handset, or touchtone phone, you can get help with all of your billing and account questions from the experts who know it best.

On the web you can email us your question.

By phone:
Sprint Customers:
*2 from your Sprint handset or (888) 211-4727 		Nextel Customers:
*2 from your Nextel handset or (800) 639-6111
Bill Payment
Pay your bill effortlessly using these available options.
  • www.sprint.com
  • From your handset:
    *3 - Sprint
    611 - Nextel
  • Mail (to address on return envelope)
  • Cash Payment
    Western Union
    Money Gram
    Select retail locations
Phone Replacement Programs

Insurance Claims

If your phone has physical damage*, liquid damage, or was lost or stolen and you are enrolled in Total Equipment Protection (TEP) or Equipment Replacement Program (ERP) you may expedite the claim process by visiting www.phoneclaim.com to submit your claim request for a replacement phone.
* Physical damage includes, but not limited to, items such as cracked displays, broken flips, and damaged charging ports.

Repairs

In addition to our in-store repair service, you can also choose to resolve your phone repair needs from your home or office. Click here to check your eligibility for our Self Service Phone Replacement Program

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Appointment Setting

You can make an appointment for your visit at select Sprint locations. Just search for a store in your area and look for the "Make an appointment" link.

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