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Learn how we are responding to COVID-19

We’re committed to the well-being of our customers and employees. At a time when social distancing plays a critical role in slowing the spread of COVID-19, our digital and support services are ready to help when you need it most.

Because you’re at the heart of what we do, we’re working hard to understand how to best serve you during these unpredictable times. As long as COVID-19 continues to affect our communities, we’ll keep this page updated with our latest efforts to support our customers, our stores and our Network.

So you can stay safe, we’ve made it easy to shop from home and get the services you need online. All orders on will get free next-day shipping and waived activation fees.

We’re temporarily changing our store hours, check our store locator for up-to-date information on store hours and closures.

Effective 5/22, Customers will be required to wear masks or face coverings in most Sprint stores. Please call your store with questions before visiting.

My Sprint

Manage your account 24x7 on Sign up or sign in today to find convenient solutions to account, device and billing questions.

Access the My Sprint app to analyze your device performance and find answers to common issues, right from your smartphone.

Chat with Us

Unable to find what you are looking for? To locate information on top transactions and frequently asked questions, Chat with Us or click Contact Us.

Bill Payment

Pay your bill effortlessly using these available options.

  • Dial *3 from your handset
  • Payment — at one of our select Retail locations
  • Access the My Sprint application from your smartphone
  • Mail (to the address on return envelope)
  • Western Union
  • Money Gram

Device Protection Customers

If you are enrolled in Sprint Complete, Equipment Service and Repair Program (ESRP), or Equipment Replacement Program (ERP) you can also visit to start a claim for lost, stolen, damaged, or malfunctioning devices.

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We are committed to your wellbeing. Shop online for our best deals with waived activation and upgrade fees, and free nextday shipping. Shop Now